- Wij nemen de verantwoordelijkheid - Pakken complexe vraagstukken op - Zorgen voor een hoge beschikbaarheid - Single point of contact
We hebben jarenlange ervaring met transities van organisaties naar Cloud-oplossingen. Wil je hier meer over weten neem dan contact met ons op.
We hebben jarenlange ervaring met IT security voor diverse bedrijven. Wil je hier meer over weten neem dan contact met ons op.
Most companies are driven by digitalization pressure rather than a desire to take control of their own Digital Development.
Managed Services behoort tot de kern van onze bedrijfsvoering en dat maakt ons tot de aangewezen partner voor organisaties. Wil je hier meer over weten neem dan contact met ons op.
Veranderingen en vernieuwingen nemen in de IT nog steeds toe. Hoe goed houd je de impact van nieuwe ontwikkelingen op je omgeving bij? Krijg je het beste uit je platform? En weet je het echt zeker?
Deze vragen raken factoren die een grote impact kunnen hebben op de infrastructuur, applicaties en winstgevendheid. De professionele diensten van Basefarm kunnen je de antwoorden geven en kunnen helpen bij het opvullen van eventuele lacunes die aan het licht komen.
Onze consultants hebben een uitgebreide ervaring en diepgaande kennis. Hun expertise is beschikbaar voor je en je kunt een breed scala aan complexe operationele of strategische IT-problemen, transformatie-transformatieservices en andere zaken met hun bespreken. Als je worstelt met IT-gerelateerde problemen, stuur dan een online verzoek om informatie.
We weten dat de beste consultants uitgebreide, real-life ervaring hebben met managed services. Onze consultants hebben geleerd door te doen. Hun ervaring en expertise in managed services is opgedaan door het werken in complexe omgevingen. Ze zijn erin geslaagd om de onverwachte problemen op te lossen die zich kunnen voordoen in de productie, waarbij bedrijfskritische applicaties van klanten beschikbaar moeten zijn en optimaal functioneren. Ze begrijpen het belang van een correcte overdracht aan de klant en leveren uitgebreide documentatie.
Bij het opstarten van een klantproject denken ze proactief na over hoe incidenten en wijzigingen in een later stadium moeten worden aangepakt, hoewel de ‘as-is’ van het project een andere doelstelling en focus kan hebben. Onze adviesdiensten zijn gespecialiseerd in het leveren van expertise en gerelateerde diensten aan bedrijven die gebruikmaken van een geavanceerde IT-infrastructuur (meestal high-end cloud-oplossingen) om hun belangrijkste inkomstenstromen te ondersteunen. Onze deskundige adviseurs kunnen je helpen met:
Het goed beschikbaar krijgen van je IT-oplossing en het optimaliseren van het beheer van applicaties zijn belangrijke stappen voorwaarts. Maar daarnaast moet je ervoor zorgen dat jouw oplossing blijft voldoen aan de dynamiek van je bedrijf en de eisen van jouw klanten. Hoe beïnvloedt bijvoorbeeld de inzet van nieuwe functionaliteiten jouw omgeving? En hoe reageer je op veranderende klantbehoeften?
Basefarm’s service management guarantees the continuity of your business services using pre-defined operational processes, reports, and follow-up by our experienced service managers.
Our service management offering spotlights capacity management, change management, incident management, problem management, release management, service level management, and handling service requests.
The Basefarm service desk is the critical point of contact with your business. Our experienced, dedicated operational engineers are available 24/7 to receive your calls concerning, for example, queries, fault reports and change requests. Approximately 80% of all enquiries are resolved directly at the service desk; more complex issues and matters that might impact your environment heavily are transferred to a highly skilled technical account manager (TAM) who is fully responsible for the technical operation of your solution.
To better match the needs of your organization, our service management offering is fully customizable. It builds on the ITIL framework and secures the parts of the business that are most important to you. Our specialists will be happy to guide you in choosing the best level of service management for your operation.
Basefarm’s customer portal is always available to provide you with information about your environment, for instance: the status of reported cases, notifications from our service desk, and more general information about Basefarm. And you can easily get useful statistics and reports there. This way you can always be aware of the usage, functionality, performance, and operational status of your environment.
To best serve your business, we assign you an experienced technical account manager (TAM). Your TAM knows your environment and understands its technical issues and infrastructure. With an eye on the future, your TAM also gives you functional and technological advice on possible improvements to your environment.
Neem contact op met een van onze specialisten en ontdek hoe jouw organisatie kan profiteren van Basefarm’s ‘Perfectly Balanced Solutions’.
www.basefarm.nl | +31 20 4066 466
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1.2 Basefarm’s use of cookies
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1. Introduction Basefarm is committed to protect and respect your privacy. With this privacy policy Basefarm describes how it ensures that your personal data and other data is processed in accordance with applicable data protection laws and cookie legislation.
2. Data controller Basefarm AS, reg. no. 982 211 743, Nydalen Allé 37a, 0484 Oslo, Norway, is the data controller in relation to personal data being processed on the Norwegian and English versions of the website. Basefarm AB, reg. no. 556638-0639, Sveavägen 159, 113 46 Stockholm, Sweden, is the data controller in relation to personal data being processed on the Swedish version of the website. Basefarm BV reg. no. [•], Beechavenue 106, 1119 PP Schiphol-Rijk, Netherlands, is the data controller in relation to personal data being processed on the Dutch version of the website. The aforementioned Basefarm entities are collectively referred to as “Basefarm” in the following. You will find Basefarm’s contact information under section 10.
3. When does basefarm collect personal data? When you or your employer sets up an account or signs up for Basefarm’s newsletter; When you apply for a job at Basefarm or otherwise send a job application to Basefarm; In the event you turn to Basefarm with inquiries or requests via e-mail or telephone; and If you have accepted the use of cookies, Basefarm may also collect your IP address. For more information about Basefarm’s use of cookies, please see section 12.
4. What data may Basefarm collect? The personal data Basefarm may collect includes information about your name and contact details such as address, telephone number and e-mail address, company and any other information you provide. If you apply for a job at Basefarm, Basefarm will process your CV as well as any other information you attach with your application.
5. How does Basefarm process personal data? The personal data collected by Basefarm is used to manage customer relations, assess potential employees and assist customers and website visitors with any requests or inquiries made on the website. The information may also be used for monitoring and development of Basefarm’s business and website, for example by analyzing statistics of website visitors, and to protect Basefarm’s rights. If you apply for a job, Basefarm only uses your personal data for the purposes for which you provided the information. However, Basefarm may save interesting applications even after the recruitment period is over. Such applications may also be transferred to other entities within the Basefarm group.
6. To whom may Basefarm disclose the information? Basefarm will not sell, lease or otherwise transfer any personal data collected to a third party. Basefarm may however transfer the personal data to other companies within the Basefarm group or to business partners if it is necessary to fulfil its obligations towards you. Personal data may be disclosed if it is necessary to: a) Comply with applicable law, regulation or similar or to comply with a legal process, request or order from an executive authority; b) Defend Basefarm’s legal interests; or to c) Detect, prevent, or otherwise avoid fraud, security breaches or technical issues.
7. Links to external websites Basefarm’s website may contain links to third-party websites. Basefarm is not responsible for the processing of your personal data on such websites.
8. Amendments If this policy is amended, Basefarm will publish the amended policy at www.basefarm.com with information about when the amendments will enter into force. If Basefarm carry out any significant changes to the policy, Basefarm may choose to inform by e-mail or by publishing a message on the website.
9. The right to information and recifications You have the right to require information about what personal data Basefarm is processing about you and for what purposes. You are also entitled to have any incomplete or inaccurate data rectified, erased or blocked. Please see the contact information in section 10 should you have any questions about how Basefarm processes your personal data.
10. Basefarm’s contact information If you have any questions relating to Basefarm’s processing of personal data, or if you want to invoke your right to access data, please contact relevant Basefarm entity on the address set out below: Norway/Global: Basefarm AS PO Box 4488 Nydalen 0403 Oslo Sweden: Basefarm AB Sveavägen 159 113 46 Stockholm Netherlands: Basefarm BV Beechavenue 106 1119 PP Schiphol-Rijk
11. Security measures Basefarm has taken the organizational and technical security measures required to protect personal data against unauthorized access, modification and deletion.
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