Why the key to future workspace success is user adoption

Recent experience has underlined that a ‘dancing landscape’ of fast changing demands and requirements and new ways of working has emerged. This new world requires both fast thinking from businesses and the capability to deploy agile technologies in order to adjust to ever-changing market conditions, competitors, or the need to expand or contract.

Digital dexterity is critical to building a resilient and agile workforce that can cope with any future disruption and support rapid change.

IT teams have historically viewed user adoption as secondary to ensuring that the technical elements of a new solution are successful. But as working models change and businesses invest in digital workspaces to facilitate new ways of working, user adoption has been brought sharply into focus.

Getting employees to use all the features of a solution is not just a case of ensuring adequate return on investment; the successful implementation of these new ways of working depends upon it.

As they wrestle with what the future of work looks like, organizations are faced with three core challenges: the cost of running their operations; improving productivity and ensuring business continuity; and delivering a high-quality employee/user experience.

Reimagine the digital workspace

Find out how to reimagine your digital workspace to boost employee experience.

Fixing the challenges of today

Traditionally, those challenges would have been split up and dealt with by different functions, with little consideration for how the changes in one area might impact the other. Yet as the demand for digital transformation accelerates, there is increasing realization that they are all inextricably linked and that technology underpins the successful management and solving of these challenges.

This leaves IT operations decision makers with the need to provide the technology and tools to handle these issues, while also dealing with a significant legacy estate. For some, the solutions are already in place. However, moving forward, businesses are reimaging the digital workspace. Enterprises that can create a sustainable, flexible working approach have an unmissable opportunity to reap the benefits of the digital workspace. These include increased flexibility, improved productivity and efficiencies, and reduced operational costs. In addition, a more flexible work environment improves the employee experience and enhances employer attractiveness: an important way to help companies recruit and retain valuable talent to grow their business.