Improved customer experience and reduced stress
On top of the fact that the administrators can respond more quickly to customers, shortening the waiting time for customers, SBAB also testifies to an enhanced customer experience. Improving the stability of the IT environment lead to less stress and frustration, and an improved work environment at the office. These soft values are more difficult to measure than time and monetary improvements, but they still give a very positive effect for the entire company.
“We need innovation and proactivity from a supplier that can help us optimize and improve our IT systems and their cloud solutions. In this case, Basefarm has proven that they are at the forefront of their industry. They have a well-functioning service and opportunities for continued optimization, so we are happy to deepen our partnership with Basefarm.”
Jan Stenkvist, Senior Vendor Manager, SBAB