Assistance in addressing complex IT issues
The speed at which IT changes is constantly increasing. How well do you keep up with the impact new developments have on your environment? Are you getting the best out of your platform? And are you really sure about this?
These questions touch on factors that can have a major impact on your infrastructure, applications, and your profitability. Basefarm’s professional services can give you the answers and can assist you in filling any of the gaps that come to light.
Securing business continuity
Besides managing your mission-critical business applications, we offer many professional services to assist you in addressing the difficult technological aspects of securing the success of your business.
To guarantee that your technical solution is giving your business the availability and performance it needs, we have dedicated service management professionals in place. They assist you in securing the continuity of your technical solution. Moreover, our performance test and session monitoring tool provide indispensable insight into the performance of your environment.
Maximizing business value
Our top-rated consultants have extensive experience and know-how. They are ready to help you maximize the business value of your solution. Their expertise is available to you for a wide range of complex operational or strategic IT issues, transition transformation services, and other advisory services.
If you are struggling with IT-related issues, feel free to send us a request for information. We will reply with answers that can be of significant interest and value to your business.
Consulting and Business Assurance
We know the best consultants have extensive, real-life experience of managed services. Our consultants have learned by doing. Their experience and expertise in managed services comes from working in the daily operations of complex managed environments. They are accomplished in solving the unexpected problems that can occur in production where customers’ mission-critical applications must be available and functioning optimally. They understand the importance of a correct handover to the customer and delivering comprehensive documentation. When launching a customer project, they think proactively about how incidents and changes should be handled at a later stage, even though the project’s ‘now state’ might have a different objective and focus.
Our consultancy services are specialized in providing expertise and related services to companies that leverage an advanced IT infrastructure (typically high-end cloud solutions) to support their main revenue streams.
Our expert consultants can assist with:
- Traditional consulting projects; we provide all levels of managed hosting expertise.
- Transition projects; from assessment and analysis to internet service delivery; from service improvement projects to steady-state service delivery and handover.
- Off-the-shelf services; release management services, security testing and advisory services, performance testing and advisory services.
24/7 skilled service desk
The Basefarm service desk is the critical point of contact with your business. Our experienced, dedicated operational engineers are available 24/7 to receive your calls concerning, for example, queries, fault reports and change requests. Approximately 80% of all enquiries are resolved directly at the service desk; more complex issues and matters that might impact your environment heavily are transferred to a highly skilled technical account manager (TAM) who is fully responsible for the technical operation of your solution.
The service management focus
To better match the needs of your organization, our service management offering is fully customizable. It builds on the ITIL framework and secures the parts of the business that are most important to you. Our specialists will be happy to guide you in choosing the best level of service management for your operation.
Customer Portal – a window into your environment
Basefarm’s customer portal is always available to provide you with information about your environment, for instance: the status of reported cases, notifications from our service desk, and more general information about Basefarm. And you can easily get useful statistics and reports there. This way you can always be aware of the usage, functionality, performance, and operational status of your environment.
Your TAM – The key player in solid service management
To best serve your business, we assign you an experienced technical account manager (TAM). Your TAM knows your environment and understands its technical issues and infrastructure. With an eye on the future, your TAM also gives you functional and technological advice on possible improvements to your environment.
Our emphasis on security
Security is not a component, but something that must permeate all parts around an IT service. We ensure that security is taken into consideration in every step of the service delivery. We believe that security is key to our customers, and we continuously work to improve the security of our customer solutions from both a vulnerability and operational perspective.
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Adress: Motion Building, Radarweg 60, 1043 NT Amsterdam Sloterdijk
Telefoon: +31 88 594 9000