Continuous monitoring
To ensure that early signals of an incoming DoS attack is detected.
PEOPLE THAT MAKE A DIFFERENCE
Your dedicated customer team consists of technicians that know you and your solution. You will also have a Technical Account Manager and a Service Manager who will manage the daily routines.
Your dedicated customer team is there to support you with their knowledge, professionalism, and skills. They ensure that your service requirements are met and that services are provided according to agreement. Our processes are based on ITIL’s IT Service Management approach together with our best practices.
The Basefarm Operation Center is one of our customer’s most important points of contact with Basefarm. This is where highly qualified IT consultants are available to take support calls on everything from error reporting to change requests. 80% of all cases submitted to the Basefarm Operation Center are resolved there. More complex cases are passed on to senior level technicians with special skills in the relevant field.
The Basefarm Operation Center’s operating hours are from 8 AM to 5 PM, Monday – Friday. Our customers can contact us by telephone, email, or through our Customer Portal.
Contact information
Phone: +46 850 11 26 00
E-mail: post@basefarm.se
Outside of Basefarm Operation Center’s normal operating hours, customers who have 24/7 service level agreements can also contact the on-call operational support team.
Our emphasis on security
Security is not a component, but something that must permeate all parts around an IT service. We ensure that security is taken into consideration in every step of the service delivery. We believe that security is key to our customers, and we continuously work to improve the security of our customer solutions from both a vulnerability and operational perspective.
PayEx needed to design, build and run their state of the art Nordic payment solution catering robustness, flexibility and cost efficiency. The platform needed to be PCI DSS compliant as it exchanges, processes and stores huge amounts of card data and financial information. The solution is mission critical and margins and reputation are built over time, by delivering payment services with high quality, competence and value. They needed a secure and stable environment and a partner with solid systems for operations and interaction, as well as an “advisor” regarding technology.
Basefarm designed the platform in close collaboration with PayEx. Since the PCI solution went live in the summer of 2011, it has now passed 300 million transactions with excellent performance, peaking at around 1.3 million transactions per day. PayEx use Basefarm actively and proactively in decision-making regarding the environment and other challenges related to technology.
Information security – THROUGHOUT THE SERVICE LIFECYCLE.
Speak to one of our specialists to find out how the Basefarm’s Perfectly Balanced Solutions can benefit your business.
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