Radar research: Basefarm Swedish “Leader in creating customer value”

Approximately 1000 Swedish organizations rated their IT-service providers based on customer value delivered

Stockholm, 6th December 2018: Basefarm is a Swedish “leader in creating operational, tactical and strategic value” with its customers during 2018, analyst firm Radar reveals in a recent large research report. Since 2011, Radar annually deploys a large research project regarding perceived quality and value received among customers. This year’s research, which is the largest qualitative study among IT decision-makers in the country when it comes to perceived customer value, engaged approximately 1,000 Swedish organizations in rating their IT service providers. In the research, Basefarm came out as the number 1 service provider in the IT infrastructure and operations category.

“It warms my heart that our customers recognize us in this way,” Sara Murby Forste, Swedish County Manager at Basefarm Sweden, said. “To us, the research results are proof that we have created an organization that has both the technology and the process expertise that customers are looking for. Collaborating closely with our customers, we aim to become an extension of the customer team, where we challenge each other and create solutions that transform the customers’ business. The research findings indicate that customers agree that this is a good approach”.

Basefarm fosters a company culture where employees take on big responsibilities, but also have the mandate to make decisions, implement solutions and continuously improve the customers’ businesses.

“We have a fantastic team and I am very proud to see how everyone engages in creating customer value day in and day out,” Sara Murby Forste. “They work in an environment defined by fast changing technologies and where they always need to stay on top of new developments regarding functionality, collaboration, security and integrity. Technology creates opportunities, but it is in the interaction between our teams and the customer that we create value.

The Radar recognition is the latest of several third-party endorsements that Basefarm has earned as a result of successful projects with its customers. For more information about the Radar recognition, please see https://radareco.se/r/2018/leverantorskvalitet/.

About Radar

Radar provides products and services to IT suppliers and buyers. Radar Ecosystem Specialists manages different companies and initiatives under the Radar brand for the IT sector. Radar Group International, Radar Expertier and Radar Advisory Services are brands that belong to the company. More information can be found here: https://radareco.se.

Inera chooses basefarm

Increased focus on innovation by appointing Basefarm as supplier of services for IT Operations

Stockholm, 3 October 2018: Inera, a developer of eHealth services for public sector health organizations and municipalities, has entered into an agreement with IT Operations supplier Basefarm. Through the cooperation Basefarm will manage and optimize operations and enable Inera to focus on innovation and development of smart digital services for the public.

“Digitalization is happening extremely quickly, and at Inera we’re actively working with developing smart services in eHealth,” said Petter Könberg, head of IT, Inera. “Working with Basefarm allows us to continue to be at the forefront, and let Basefarm help us with that they do best – being a proactive operations provider who ensures a stable and secure IT environment, where we can put our technology at work in the smartest way possible, short and long term.”

Working with Basefarm, means Inera will get a provider with proactive and modern working practices, who apart from offering accessible, stable and secure operations, also ensures that Inera always has access to the best and most effective digital solutions. For Inera, the partnership is a natural step forward, as they have a number of criteria to consider when delivering their services, something which requires internal resources not least to ensure demands are met when it comes to accessibility and data privacy.

“Our choice of partner is based on an in-depth analysis of current and future needs, and we look forward to working with Basefarm to meet these,” said Petter Könberg.

During the first two years of the contract, Basefarm and Inera will work intensively to migrate existing services to Basefarm. In parallel, a large number of new services will be implemented, and success will require a very tight collaboration between Inera and Basefar

“We are very much looking forward to working with Inera,” said Sara Murby Forste, Country Manager Sweden, Basefarm. “It’s a substantial project and our experts will work very tightly with Inera’s team. In the end it’s all about giving Inera the ability to focus on their core business, by allowing us to do what we are so very good at – all the operations related areas.

About Inera

Inera develops eHealth services for businesses, health services, regions and municipalities and is owned by public organization SKL. Inera has developed joint solutions for a number of public health services and projects including 1177 Vårdguiden, UMO (teenage services online) and Journal via nätet (Medical notes online). The organization had a turnover of approximately MSEK 850 in 2018 and employs over 300 people. The services developed is aimed at citizens as well as employees working in health organizations, regions and municipalities.  www.inera.se

SJ chooses basefarm for automated information security support

Strengthens security efforts through centralised log monitoring service, based on machine learning, allowing analysis and reporting of thousands of IT security events per second.

SJ has entered into an agreement with IT Operations supplier Basefarm. The contract covers security services to further strengthen security and build an operative ability to monitor and manage up to 10,000 events per second. The agreement comprise monitoring and management of the central log service as well as an SOC service integrated with SJ’s normal Service Desk function.

The solution SJ has chosen contains machine learning for fast analysis of trends and potential threats. SJ’s investment is a response to the new IT security demands in GDPR and the NIS directives as well as internal ISO 27001-ISO work. The solution will help SJ continue to keep full control of security, as demands for digitalization, speed and integrity increase.

“Our function is growing and we are quickly becoming more dependent on increased digitalization,” said Willy Stjernudde, responsible for IT security at SJ. “To meet our customers’ demands and live up to external requirements like GDPR and the NIS directive, we need to find automated solutions to continue delivering high security and privacy. In the near future we will manage around 10,000 events per seconds, so we need a support system that will allow us to oversee and analyse such large data volumes in real time.”

Security logs are collected from different sources such as networks, digital channels and IoT units on SJ’s trains. Basefarm is supporting SJ by making available relevant technical competence, through a certified SOC service and a Nordic supply when it comes to consultants and data centres.

The SJ solution uses machine learning to identify potential deviations. If an anomaly is identified the security team at SOC is alerted, and as they are available around the clock, they will immediately analyse and implement necessary actions to solve the problem.

SJ solution implemented at record speed

“From signing the agreement, it took three weeks for everything to be in place,” said Willy Stjernudde. “That has to be some kind of record, and we are very happy with the way Basefarm, and the other partners, have handled the process. Basefarm lives up to all the requirements we have on a supplier, including local storage and expertise, agility, experience and cost.”

Thanks to the new solution SJ can act in accordance with new legislation in an efficient way, when it comes to discovery and reporting of security incidents, especially relating to personal data.

“We’ve had a dialogue with SJ for some time as we realised our competence, experience and capacity was a good match to their tough demands,” said Fredrik Svantes, Head of Security Operations at Basefarm. “SJ is also a perfect example of a business where digital ability becomes a decisive factor for consumer experience. Now that the first project is in place, we’re currently working with SJ to further develop and increase our collaboration, which will benefit both business and consumers.”

About SJ

SJ is a Swedish travel partner that offers sustainable train travel, both independently and in collaboration with others. The group has a turnover of approximately BSEK 7,8 and employs 4,500 people. As the market leading train operating company SJ links Sweden together and opens the doors to Scandinavia’s capitals. Every day, 130,000 people choose to travel on one of SJ´s 1,200 departures from 284 stations.



Basefarm is #1 Service Provider by Emerce100

Basefarm 5.5 stars Emerce100

As a new name it is an honour to stay on a list of best businesses, but winning the very same competition you just entered is even better! Each year the Dutch e-commerce platform Emerce publishes the best e-businesses. Basefarm got the highest score within its category and is distinctly proud of that.

Basefarm debuts in this 2018 edition of the Emerce100, making its first appearance since Emerce introduced the listing in 2005. Now we know it is not only a debut: Basefarm managed to get the highest score within the category ‘Hosting Shared & Managed’, jointly occupying first place with Dutch hosting provider Byte. Basefarm was awarded an average of 5.5 stars, scoring at least five out of a maximum of seven stars for each benchmark.

“ We, the entire team from Basefarm Netherlands, are very pleased with this nomination. It demonstrates that our clients are happy with the quality and the added value of the services we deliver, and this is  precisely what we strive for, every day…. And we are naturally also very happy that our efforts are publicly being acknowledged with this nomination”.

Chris Jansen, Country Manager Basefarm Netherlands

After Basefarm’s top placement in the Whitelane and PA Consulting’s IT Outsourcing Survey 2018, this is further evidence that Basefarm is doing the right things for its customers and will continue developing, managing and running IT solutions critical to the missions of its clients worldwide.

Read more about the Emerce100 here (Dutch): https://www.emerce.nl/nieuws/emerce-100-beste-bedrijven-ebusiness-2018.

If you are interested in ordering a physical copy of the Emerce100, you can do so here.

Petter M. Tømmeraas appointed as Senior Vice President for Basefarm’s Data Center Business

Aims to continue building on unique combination of successful colocation business with added IT Operations support

London – 22 May 2018. Basefarm, a leading European Managed Service Provider, has appointed Petter M. Tømmeraas as Senior Vice President for Basefarm’s Data Centre Business.

After four years at Green Mountain, Petter M. Tømmeraas will now focus on continuing to build on Basefarm’s successful data center business area, where one single organisation is supplying both data center colocation services and enterprise-critical operations support.

“Many companies are moving away from managing their own IT operations and infrastructure and instead are looking to use external partners with expertise in areas like cloud services and big data to operate their enterprise-critical IT. This trend makes my new job very exciting,” said Tømmeraas. “Because Basefarm is more than a fixed supplier of data center services, we can take over and automate operational tasks and keep costs under control and have a flexible infrastructure than a standard colocation supplier.”

“We rarely see customers looking for only colocation today, although we are of course happy to provide that service as well, and for many it’s only a matter of time before they also start using managed cloud services. Transitioning to Basefarm as a supplier of mission critical, hybrid cloud solutions is really quick,” continued Tømmeraas .

“With regards to the market we are addressing we are seeing interest from a lot of players at the moment. The hyperscalers and other global players are looking for good partners to set up edge data centers, service providers are increasingly moving into large colocation facilities and the enterprise market has mostly stopped building their own data centers at a high cost to focus more on their own solutions and services instead of having to focus on power, cooling and physical security,” concluded Tømmeraas.

Tømmeraas has a bachelor’s degree in international business with a major in economics, administration, law and international marketing. Since 1998, he has worked in the fields of IT and telecommunication services, in which data center services have always been an integral part of this spectrum of services. Before joining Basefarm in February 2018 Tømmeraas worked as Chief Sales Officer at Green Mountain.

What is your digital ability?

The digital competitiveness is essential for all industries today and the ability to compete with the digital user experience and IT efficiency are on every company’s agenda. What do market leaders do and how can your company navigate in order to speed up your digital transformation?


Basefarm named Northern Europe Service Provider of The Year 2018 by HPE

London – 19 June 2018. Basefarm, a leading European Managed Service Provider, offering integrated key competencies for digital innovation – big data, cloud computing and information security in one service offering, has been named Northern Europe Service Provider of the Year by Hewlett Packard Enterprise.

Basefarm and HPE has developed a very strong partnership spanning more than 10 years and as Basefarm has continued to grow across Europe, with more customers needing more storage, the relationship has grown even closer and more important.

In 2017 storage was among Basefarm’s largest investment areas and the company has increased its capacity from 1 PB to 20 PB over the last four years. Today Basefarm is the largest HPE3 PAR user in Western Europe and was recently selected as one of two global partners to beta test HPE’s new Artificial Intelligence software HPE InfoSight for HPE 3PAR StoreServ.

“We are very grateful to be awarded HPE Service Provider of the Year for Northern Europe. Our customers rely on us for their mission critical services, so strong partnerships and good collaborations, like the one we have with HPE, are crucial. Machines can talk to machines but in the end it’s the people that makes the difference,” said Fredrik Ohlsén, CEO of Basefarm.

“It’s an honor to award partners who are raising the standard of business excellence,” said Paul Hunter, Worldwide Head of Partner Sales, HPE. “HPE is committed to enabling mutual growth with channel partners, and our awards recognize those who develop business opportunities with our joint customers.”

Hewlett Packard Enterprise (HPE) announced winners of the 2018 HPE Partner of the Year Awards at its annual Global Partner Summit in Las Vegas. Winners were recognized for outstanding performance and accomplishments, and for driving meaningful business results for shared customers.

More information about the award and all the winners can be found here.

While you were busy with GDPR – the US CLOUD Act was passed, and it has significant impact for European organisations

For the past months everyone has been focusing on the GDPR deadline the 25th of May . In the meantime the passing of another important new privacy and security legislation, with big implications for European businesses using cloud services from US tech giants, went almost totally unnoticed.

On 22 March the so called CLOUD Act (Clarifying Lawful Overseas Use of Data) was passed by the US congress, as part of a 2232-page, $1.3 trillion spending bill.

The microsoft ireland case

Initially born out of a longstanding conflict between Microsoft and the US government over handing out user data, the CLOUD Act has been hailed as a necessary overhaul of the US’ outdated digital privacy and security legislation. As GDPR, the CLOUD Act should definitely be on every European organisation’s mind, as it affects what could happen to personal data placed with US cloud providers like Microsoft, Amazon and Google.

It was the data privacy issues highlighted by United States v. Microsoft Corp. also known as the Microsoft Ireland case – which really paved the way for the CLOUD Act. The case argued that Microsoft had to hand out private user data stored on servers in Dublin. Microsoft initially lost the case in 2013, only to win an appeal in 2016. The US Department of Justice then requerecently the case was declared moot and thrown out.

However the longstanding and very public case, initiated a discussion in Congress about the need for an overhaul of digital privacy legislation. Everyone was in agreement that the laws, which were from the 1980s,  was not fit for purpose. New legislation giving clarity as to which laws apply when it comes to who has the right to access data stored in the cloud, was badly needed.

Read the whole article here in Data Economy.

Unbelievable Machine opens AWS competence center in Frankfurt

Berlin/Frankfurt, May 2017 – The unbelievable Machine Company (*um), German innovator in digital infrastructure, has opened a third competence center in Frankfurt/Main. The center is a base from which the technology specialist can operate Amazon Web Services (AWS) and develop customized client solutions for the use and application of hybrid cloud solutions.

*um’s new AWS competence center is located in the heart of the Main metropolis, close to the central station (Am Hauptbahnhof 10). Behind the historic facade of the once almost legendary “Hotel d’Angleterre” (“Englischer Hof”) now lies a modern infrastructure for the technology provider’s services.

“Opening our own powerful AWS competence center in Frankfurt was an obvious and sensible step to take. We work for a large and important client there and have already attracted new clients in the area, all of which have huge demand for consultation and operation capacities”, explains *um’s founder and CEO Ravin Mehta. “We will meet their requirements in more than one way: Since we are an AWS competence partner and have already been operating one of our datacenters in Frankfurt for a long time, we are able to offer unique hybrid solutions from private cloud and public cloud services.”

The Frankfurt center has been operating with ten permanent employees since the beginning of May, and *um is expecting growth in the near future; the company is already looking for new staff, including data engineers, data and AWS architects, as well as DevOps experts.

Orange acquires Basefarm

Orange acquires Basefarm Holding and becomes a European leader in cloud computing services for the enterprise sector

  • Orange announces the acquisition of 100% of the capital of Basefarm Holding AS, a major player in cloud infrastructure and critical application services in Europe.
  • This acquisition is set to reinforce Orange Business Services’ position in the cloud computing services market for which it is already leader in France and a significant player in Europe.

Following a competitive tender process initiated by Abry Partners for its stake in Basefarm, the Orange Group, through its enterprise subsidiary Orange Business Services, has announced today the signature of a contract to acquire 100% of the company’s capital for an enterprise value of 350 million euros.

Basefarm is a leading European player in cloud-based infrastructure and services, as well as the management of critical applications and data analysis. The company, which recorded revenues of over 100 million euros in 2017, has enjoyed strong growth since 2015. Basefarm has a strong operational presence in several European countries, particularly in Norway, Sweden, the Netherlands, Austria and in Germany, where it boasts a cutting-edge big data activity. Its business proposition lies at the forefront of the most innovative services in cloud computing and Big data and Artificial Intelligence thanks to the widely-recognized expertise of its 550 employees and to the high satisfaction from its customers.

Following the recent purchase of Business & Decision, the acquisition of Basefarm represents an important step forward in Orange Business Services’ development strategy. With its existing team of 1,600 cloud computing experts, Orange Business Services is currently growing by around 15 to 20% each year on the global market in this sector. The acquisition of Basefarm will complement its existing catalogue of offers and will reinforce its strategic position by bringing a new source of expertise and innovative technologies, particularly in data management, the management of critical applications, Big Data and multi-cloud services. The addition of Basefarm will also complete the geographical reach of Orange’s services, enabling it to become a leading player in Europe.

By joining forces with Orange Business Services, Basefarm will gain a unique opportunity to accelerate growth in public and private cloud-services while benefitting from access to Orange’s global networks and infrastructure.

“We are very proud to announce the acquisition of Basefarm, which will mark a major milestone in our international development. In particular, the company’s intergration will enable us to significantly extend our Big Data and critical application management services on a rapidly consolidating market. In addition to our ability to offer access to public or private cloud infrastructure, it is above all our capacity to propose enriched, automated services to our customers, wherever they are in the world, that will enable us to support companies as they transform onto new, digital models based on cloud-computing, Big Data and Artificial Intelligence,” said Helmut Reisinger, Chief Executive Officer of Orange Business Services.

“We are very pleased with Orange’s decision to acquire Basefarm, a sign of our continued success in Europe. Orange is already a major player in the cloud services business and our two companies are very well matched in terms of our product portfolio, and also when it comes to geographical spread. Together we’re able to build a pan-European leader in cloud managed services, something which will benefit Basefarm and our customers” said Fredrik Ohlsen, CEO Basefarm.

Basefarm was advised on the transaction by Jefferies International. The closing of the transaction is expected to take place during the third quarter of 2018 and is conditional upon the approbation of the relevant competition authorities.

About Basefarm

Basefarm is a European Managed Service Provider. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. Our delivery model covers everything from ”idea to cable”; we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. Basefarm was founded in 2000 and our team of 530+ top engineers and advisors are servicing global clients from our European offices and data centres in Norway, Sweden, The Netherlands, Germany and Austria.

Basefarm was top ranked in Whitelane’s IT Outsourcing study Nordics 2018 and was recognized by Gartner as a Cool Vendor in the European Cloud Computing Market 2015 for our unique methodology in application management. The unbelievable Machine Company *um, part of the Basefarm group, was named Innovator of The Year 2018 by German business magazine brand eins Wissen and Data Analytics Leader by ISG Provider Lens Germany 2018.

About Orange

Orange is one of the world’s leading telecommunications operators with sales of 41 billion euros in 2017 and 150,000 employees worldwide at 31 March 2018, including 91,000 employees in France. The Group has a total customer base of 263 million customers worldwide at 31 March 2018, including 202 million mobile customers and 20 million fixed broadband customers. The Group is present in 28 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In March 2015, the Group presented its new strategic plan “Essentials2020” which places customer experience at the heart of its strategy with the aim of allowing them to benefit fully from the digital universe and the power of its new generation networks.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

For more information on the internet and on your mobile: www.orange.com, www.orange-business.com or to follow us on Twitter: @orangegrouppr.

Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.

For further information please contact:

Anna Jäger, VP Marketing Basefarm
+46 735 26 00 91